SILENT HILL: Townfall Silent Hill Townfall Cold

In SILENT HILL: Townfall, phone calls are more than just background noise; they tie deeply into the game’s atmosphere and story progression. The Cold Calling achievement pushes players to pay close attention to mysterious numbers scattered throughout the eerie town, found on documents, signs, and phone booths. Tracking down these numbers becomes a tense and rewarding challenge that adds another layer of immersion to this chilling experience.

You can dial any phone number at any time, but each one will only function during the designated story part it belongs to. Certain numbers, especially those starting with 496, require you to first place a call to 496 itself; this step unlocks the full number by revealing the remaining digits. Knowing this helps avoid wasted calls on incomplete or inactive numbers early on.

Below is a comprehensive list of every phone number you’ll need for the Cold Calling achievement, along with where to find them throughout the different parts of SILENT HILL: Townfall.

Part 1: Phone Numbers

900 — Emergency Services

This emergency contact number is available at the very first phone booth you encounter, setting the tone for the despair and urgency of the environment.

• Number: 900
• Call: Emergency Services
• Location: First phone booth

010 — Operator

The operator’s number is also provided in the opening phone booth, serving as a basic contact point early in the game.

• Number: 010
• Call: Operator
• Location: First phone booth

100 — Save Yourself

• Number: 100
• Call: Save Yourself
• Location: First phone booth

4960244 — The Haldane Hotel

Explore Room 204 and examine the Room Service Card to find this phone number printed at the bottom.

You may also locate this number on other notes associated with the Haldane Hotel, adding to the game’s layered storytelling.

• Number: 4960244
• Call: The Haldane Hotel
• Location: Room 204, Room Service Card

4960496 — Tourist Center

On the back side of the map you find early in the game, you’ll discover the Tourist Center’s phone number—a small but vital clue among many.

• Number: 4960496
• Call: Tourist Center
• Location: Back of the map

4960842 — Unknown

This number becomes accessible only after returning from the foreboding Unknown Otherworld section. To unlock it fully, dial 496 first, which reveals the complete digits.

• Number: 4960842
• Call: Unknown
• Unlock method: Return from Unknown Otherworld, then call 496

• Number: 4960842
• Call: Unknown
• How to get it: Return from the Unknown Otherworld, then call 496

Note: Some players reported that calling this Unknown number later in Part 1 resulted in an “occupied” message and did not count toward their achievements, so timing your calls carefully matters.

Part 2 Phone Numbers

01632960595 — St. Amelia District Council

The Water Warning Document reveals the St. Amelia District Council number, raising suspicion about the town’s concealed problems.

• Number: 01632960595
• Call: St. Amelia District Council
• Location: Water Warning Document

4960103 — Zoe Ellis

Check the case next to the phone inside your client’s house to find Zoe Ellis’s contact number.

• Number: 4960103
• Call: Zoe Ellis
• Location: Case beside the phone in client’s house

4960556 — Dr. Glenn

Outside the Medical Center, a Medical Security Note provides the number to Dr. Glenn, linking the player deeper into the town’s unsettling healthcare mysteries.

• Number: 4960556
• Call: Dr. Glenn
• Location: Medical Security Note outside Medical Center

Part 3 Phone Number

5353 — Hospital Storage

After you’ve finished the dosage step, Dr. Glenn will contact you over an intercom and provide you with this hospital storage number.

• Number: 5353
• Call: Hospital Storage
• Unlock method: Listen to Dr. Glenn’s intercom after completing the dosage step

Part 4 Phone Numbers

946 — WHO Dial Back Service

The WHO Dial Back Service number is found on an Information Poster inside a phone booth, hinting at larger, mysterious forces at work.

• Number: 946
• Call: WHO Dial Back Service
• Location: Information Poster in phone booth

4960112 — Unknown

After a cutscene triggered in a phone booth, calling 496 updates you with this new unknown contact number.

• Number: 4960112
• Call: Unknown
• Unlock method: Watch phone booth cutscene, then call 496

4960993 — CEG Lockers

The CEG Lockers number can be found atop a document near a barcode inside the locker area, a detail only observant players might catch.

• Number: 4960993
• Call: CEG Lockers
• Location: Document near barcode inside CEG Lockers

All Cold Calling Numbers

For quick access, all the phone numbers needed for the Cold Calling achievement are listed below:

• 900 — Emergency Services
• 010 — Operator
• 100 — Save Yourself
• 4960244 — The Haldane Hotel
• 4960496 — Tourist Center
• 4960842 — Unknown
• 01632960595 — St. Amelia District Council
• 4960103 — Zoe Ellis
• 4960556 — Dr. Glenn
• 5353 — Hospital Storage
• 946 — WHO Dial Back Service
• 4960112 — Unknown
• 4960993 — CEG Lockers